Richdaddy | Games Responsible

At richdaddy, online gaming is about entertainment — a way to relax, challenge yourself, and enjoy a fun experience with our member community across Malaysia. However, we also recognise that gambling can carry risks if not managed responsibly.

That is why we have built a responsible gaming policy that is not merely an obligation, but a core value of the richdaddy platform. We believe every member deserves to play in a safe, transparent environment that supports informed decision-making.

It is important to always remember — gambling should be viewed as paid entertainment, not as a source of income or a solution to financial problems. The money you use to play must be money you can afford to lose without affecting your daily needs.

Richdaddy provides a wide range of tools and resources to help you play smart. We encourage every member to know their own limits, understand the risks involved, and make use of the features we provide to maintain control over their gaming habits.

Richdaddy has five core principles that underpin our commitment to responsible gaming. These principles are embedded in every aspect of our platform, from game design to the way our support team interacts with members.

Recognising the early signs is the most important first step. Problem gambling often develops gradually, and many people do not realise there is an issue until it has become serious. Review the following checklist honestly — if you are experiencing two or more of these signs, we encourage you to reach out to the richdaddy support team.

• Feeling the urge to increase wagering amounts to achieve the same level of excitement as before.
• Trying to stop gambling but failing, or becoming irritable when attempting to quit.
• Gambling to escape problems, stress, sadness, or feelings of guilt.
• Lying to family members or friends about your gambling habits and the amount of money spent.
• Borrowing money, selling assets, or using savings to gamble.
• Constantly thinking about gambling even while working or spending time with family.
• Continuing to gamble even knowing it is affecting your relationships, work, or finances.
• Trying to "chase" losses by continuing to play and wagering more money.

Richdaddy provides a full suite of self-control tools accessible directly from your account. These tools are designed to give you complete authority over your gaming experience without needing to contact the support team first.

How to Activate Deposit Limits

Self-exclusion is the most powerful option we offer. It allows you to temporarily or permanently suspend access to your richdaddy account. This is the appropriate step if you feel that gambling is starting to affect your life.

During the self-exclusion period, richdaddy will:

• Blocking all login access to your account immediately.
• Cancels all unused bonuses and promotions.
• Stopping all marketing communications to you.
• Processing any remaining balance in your account according to standard withdrawal procedures.
• Unsubscribing your email from all new offers and invitations.

Richdaddy strictly prohibits individuals under the age of 18 from registering or using our platform in any form. This is not merely a legal requirement — it is a moral responsibility we take seriously.

All new members who register are required to complete a rigorous Know Your Customer (KYC) process to verify their age and identity before making any deposit or playing with real money. Identity verification documents such as the Malaysian Identity Card are carefully reviewed by our KYC team.

Guide for Parents & Guardians

If you are concerned that your child or dependent is accessing online gambling sites, here are steps you can take:

• Install parental control software on all devices used at home to block access to gambling sites.
• Ensure devices are password-protected known only to the responsible adults in the household.
• Do not save login credentials online gambling on devices shared with children.
• Talk openly with your children about the risks of gambling and the importance of managing finances wisely.
• Report to richdaddy if you suspect an account is being used by a minor — we will investigate immediately.

Admitting you need help is a sign of strength, not weakness. There are various organisations in Malaysia and internationally that provide free and confidential support to individuals struggling with problem gambling.

Richdaddy also works closely with these organisations to ensure members who need help receive the right referrals and ongoing support. Contact our support team via Live Chat — we will help connect you with the most suitable resource for your situation.

Answer honestly. If more than 3 answers are "Yes", consider using our self-control tools or seeking help.

1. Have you ever played longer than you planned?
2. Do you frequently think about gambling even while doing other things?
3. Have you ever lied about how much time or money you have spent gambling?
4. Do you gamble to escape problems or feelings of discomfort?
5. Have you ever tried to stop but were unable to?
6. Have you ever used money set aside for other needs to gamble?
7. Have family members or friends ever expressed concern about your gambling habits?
8. Have you ever felt guilty or regretful after gambling?
9. Do you need to bet larger amounts to feel the same level of excitement?
10. Have you ever borrowed money or sold assets to fund gambling?